How verification works

What the Verified badge means

Every agent listed publicly on Find Mortgage Agent has been through the same check: a human on our team looked up the licence number the agent provided in the public register of their stated provincial regulator and confirmed the licence was active, in that name, at the time of review. Only then does the listing go live and carry the Verified badge.

The regulators we check against

Mortgage agents in Canada are licensed provincially. Depending on the province an agent practises in, we check the public register of the relevant regulator — for example FSRA in Ontario, BCFSA in British Columbia, RECA in Alberta, or the AMF in Quebec. An agent who serves more than one province needs a licence in each, and each additional-province licence is verified on its own before that province appears on their listing.

The process, step by step

• An agent submits their listing with their licence number, regulator, and province during onboarding.
• The listing starts as Pending — it is not publicly searchable and has no badge.
• A reviewer manually looks the licence up in the regulator's public register and compares the name, licence status, and province.
• If everything matches, the listing is approved, the verification date is recorded, and it goes live with the Verified badge.
• If something doesn't match, we ask the agent for a correction, or decline the listing.
• If a verified agent later edits their licence number, regulator, or province, the listing is re-verified before the change takes effect. We may also re-check any listing at any time, and we remove or suspend listings whose licence has expired, been suspended, or been revoked.

What verification is not

Being honest about the limits of the check matters as much as the check itself:

• It is not an endorsement of the agent, their advice, their rates, or their service — we are a neutral directory, not a party to any mortgage transaction;
• it is a point-in-time licence check, not continuous monitoring — a licence can change status between our checks;
• it does not review the agent's conduct history, complaint record, or the quality of their work; and
• it does not verify self-declared profile details like specializations, languages, or lender relationships — those are the agent's own statements.

You can always confirm an agent's licence yourself, for free, in their regulator's public register — every profile shows the agent's licence number and regulator so you can do exactly that.

Reviews are checked differently

The Verified badge is about licences. Reviews have their own integrity system — a review tagged "Verified Lead" comes from a borrower our records show actually contacted that agent through Find Mortgage Agent. How that works, and how to report a review, is covered in our Review & Content Policy.

Report a concern about a listed agent

If you believe a listed agent's licence information is wrong, expired, or misrepresented, email support@superkreatives.com with the profile link and what you found. We investigate promptly and suspend listings we can no longer verify. For concerns about an agent's professional conduct, contact their regulator directly — the regulator, not Find Mortgage Agent, has the authority to investigate licensees.